Performance Enhancement Program

This program is composed of three modules. The first two modules are full-day modules, the third module is a half-day module. Ideally, these should be delivered with a minimum of two weeks between tracks and a maximum of 4 weeks between modules. It is recommended that all key office personnel, including the physicians participate. Smaller offices, less than 10 total participants can be combined with one or two other offices. Offices of 10 or more participants should experience the program as a working group.

Pre-Program

• The office physicians attend the Finding Balance in a Medical Life two day seminar
• A two hour assessment meeting with the physicians
• A one hour assessment meeting with the office manager

• Causes of stress in a medical office
• Cognitive mistakes we make in communication and perception
• How stress and anxiety diminish performance
• Decreasing stress to increase performance
• Emotional shifting
• The 4 habits model of communication
• Empathetic and intuitive communication

Module Two – Understanding and evaluating the office personalities (full-day)
This module helps the individuals in the office to understand each other using personality evaluation techniques and exercises.

Program components include:

• Myers-Briggs testing and discussion
• Work and care addiction testing and discussion
• Psychosynthesis personality evaluation and exercises

Module Three – Action planning and moving towards change (half-day)
This module will bring the team together around core needs in the office. The team will designate needs in the office in order to move forward. Multiple techniques will be used to help the team create action plans to enact these changes.

Post-Program

• A two hour post program wrap up with the office manger and physicians